FEEDBACK

Tell us what you think

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He Waka Tapu strives to provide the best service to all whaiora and whānau that walk through our doors.

We would love to hear your feedback on your experience and how we might improve in the future.

At times we might have even exceeded your expectations. He Waka Tapu would love to receive feedback regarding this also, so we know what we're doing right!

Feedback is anonymous unless you provide your personal information.

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You can find a list of our services here: https://www.hewakatapu.org.nz/services Invalid Input
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Complaints Process.

He Waka Tapu recognises the right of all whaiora, their whānau, and advocates to raise concerns or make complaints about the service they receive. We are committed to responding promptly, respectfully, and fairly, in accordance with the Code of Health and Disability Services Consumers’ Rights.

Kaimahi also have a right to make complaints where they feel that they have been treated unfairly by other kaimahi, whaiora or other stakeholders.

1. You Share a Concern

You, your whānau, or an advocate raise a concern or complaint This can be done:

· In writing.
· By phone.
· In a meeting.

2. We Listen and Record
3. We Acknowledge Your Complaint
4. We Look Into It
5. We Keep You Updated
6. We Share The Outcomes

Need More Support?

You can contact:
· An independent advocate, or
· The Health and Disability Commissioner

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