Privacy
Nau mai, haere mai.
At He Waka Tapu, we are committed to protecting your personal information and respecting your privacy. This statement outlines how we collect, use, store, and share your information in accordance with the Privacy Act 2020.
Our Commitment:
He Waka Tapu upholds the principles of manaakitanga, tika, and pono in how we handle your information.
We collect and manage personal information to support the wellbeing of our kaimahi and whaiora, and to deliver safe, effective services.
Why We Collect Your Information
- We collect personal information to:
- Verify your identity
- Provide you with services and support
- Ensure your safety and wellbeing
- Improve and evaluate our services
- Respond to your enquiries or concerns
- Meet our legal, funding, and reporting obligations
How We Collect Your Information:
In most cases, we collect personal information directly from you.
How We Collect Information from Others:
In some situations, we may receive information from other people or organisations, including:
- Referrals from services you have asked to work with us
- Health and social service providers involved in your care
- Government agencies such as the Ministry of Justice or Corrections (for mandated services)
- Whānau or support people involved in your wellbeing
This may occur where:
- It supports safe and effective service delivery
- We are working alongside other services as part of your care
- The information is required as part of a mandated programme
- It is not reasonably practicable to collect the information directly from you
- It is authorised by you or permitted by law
Where this occurs, we will take reasonable steps to ensure you are aware of what information has been shared with us and how it will be used, unless there is a lawful reason not to.
How We Use and Share Your Information:
- We will only use or share your personal information for purposes related to why it was collected or where authorised by you or required by law.
- This may include sharing with:
- Agencies and organisations that support our services
- IT and database service providers
- Regulatory authorities or law enforcement where required
- Any person or organisation you have authorised
- We take reasonable steps to protect your information from loss, misuse, and unauthorised access.
Your Rights:
You have the right to:
- Access personal information we hold about you
- Request correction of your information
- Provide a statement of correction if a requested change is not made
- Raise concerns or complaints about how your information is managed
To do this, please contact us at:
Online Interactions
If you share information with us online (including via social media), please be aware these platforms are public and not controlled by He Waka Tapu.
We encourage caution when sharing personal information online.
Privacy Breaches
We have processes in place to respond quickly and effectively to any privacy breach.
If a breach is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required.
Need More Information?
You can request a copy of our full Privacy Policy at any time by contacting us directly.
For more information about your privacy rights, visit: www.privacy.org.nz
If you have any questions about how your information has been collected or used, you are welcome to ask us at any time.
